SRE Mobile Apps Privacy Policy
This Privacy Policy applies to the SRE Go and SRE Ops mobile applications. These apps provide battery swap, charging, device operation, and maintenance features for authorized users and service teams.
1. Information We Collect
Depending on the features you use, the apps may collect or process the following information:
| Category | Examples | Purpose |
|---|---|---|
| Account and authentication data | Account ID, username, role, tenant, login token, captcha or login verification data | To sign you in, keep your session secure, and provide role-based app features. |
| Device and operation data | Cabinet, rack, charger, battery, vehicle, station, and Bluetooth operation records | To support battery swap, equipment inspection, maintenance, and troubleshooting. |
| Location data | Approximate or precise location while using the app | To find nearby battery swap cabinets, stations, and service resources. |
| Camera and media data | QR code scans, photos, videos, uploaded fault images, saved screenshots or QR codes | To scan equipment codes, report issues, upload images, and save app-generated materials. |
| Face data and identity verification data | Face images, liveness verification data, verification status, verification order number, real name, and government ID number | To verify the user's identity, prevent fraudulent account activity, and support battery swap service security. |
| Bluetooth data | Nearby Bluetooth device identifiers and connection status | To connect to cabinets and other smart devices for authorized operation and maintenance. |
| Diagnostics and security data | Device identifiers, app logs, request logs, crash or error information, network status | To maintain service reliability, investigate failures, and protect account and device security. |
2. App Permissions
The apps request permissions only when needed for product functions:
- Bluetooth: connect to battery swap cabinets and smart devices.
- Location: locate nearby cabinets, stations, and service resources.
- Camera: scan QR codes and capture fault or maintenance images.
- Photos: upload images and save screenshots, QR codes, or generated files.
- Microphone: support video or other multimedia capture features.
- Motion: help optimize device state and location-related functions.
- Face verification: verify that the user is the same person as the submitted identity information when face verification is enabled for the user's tenant.
- Tracking permission on iOS: identify the device for service security and app experience prompts. We do not use this permission to read private activity from other companies' apps or websites.
- Network, storage, phone state, and notification-related permissions on Android: keep service communication, local file handling, app status, and operational notifications working.
3. Face Data and Identity Verification
When face verification is enabled for a tenant, SRE Go may collect or process face images, liveness verification data, verification status, verification order number, the user's real name, and government ID number for real-name identity verification.
The face data is used only to verify that the user is the same person as the submitted identity information and to prevent fraudulent account or battery swap activity. It is not used for advertising, tracking, profiling, or any purpose unrelated to identity verification.
Face verification is provided through TianWeiYun, our identity verification service provider. Face data may be transmitted to TianWeiYun for liveness detection and identity verification. We store the verification result, order number, status, and, when returned by the verification provider, the face image associated with the verification record in our service database.
Face verification records are retained for account security, service audit, dispute handling, legal compliance, and operational risk control. Users may contact us to request access, correction, or deletion of applicable personal data, subject to legal and operational retention requirements.
4. How We Use Information
- Provide battery swap, charging, operation, and maintenance services.
- Authenticate users and enforce account, tenant, and role permissions.
- Connect to Bluetooth devices and complete authorized control commands.
- Show nearby stations and equipment based on location.
- Analyze logs, diagnose faults, improve reliability, and prevent abuse.
- Comply with legal, security, and operational obligations.
5. Sharing and Disclosure
We do not sell personal information. Information may be shared only with service providers or infrastructure vendors that support hosting, analytics, messaging, map/location services, crash diagnostics, and operational security, and only to the extent necessary to provide the app services.
6. Data Retention
We retain information for as long as needed to provide the services, comply with legal requirements, maintain security, resolve disputes, and support operational audit needs. Diagnostic and log data is retained for a limited period according to operational requirements.
7. Your Choices
You may disable optional permissions in your device settings. Some features may not work without the related permission, such as Bluetooth operations, QR scanning, image uploads, or nearby station search. You may also contact us to request access, correction, or deletion of applicable personal data, subject to legal and operational retention requirements.
8. Security
We use technical and organizational measures designed to protect account, device, and operational data. No transmission or storage method is completely secure, but we work to reduce risk and investigate suspected security issues.
9. Children's Privacy
The apps are intended for business, operation, and service scenarios. They are not directed to children, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page indicates the latest version.
11. Contact Us
If you have questions about this Privacy Policy or data processing, contact us at sunfeng.zhang@sre-power.com.